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Return Policy

30-Days Return Policy

Satisfaction Guarantee

We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web sites. You're eligible for a refund within 30 days if you're dissatisfied with your purchase due to an error on the bookseller's part or if the book doesn't arrive.

Please see below for information on how to initiate a return through your www.universalbooksellers.in account.

Issue:

1. Incorrect Book/Not As Described/Damaged

You're eligible for a full refund of the purchase price, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.

2. Book Did Not Arrive

You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the bookseller provides tracking information indicating the book has arrived, the return is void.

In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.

3. Buyer Does Not Want Item

We are happy to accept returns if you’ve changed your mind about a book, We recommend contacting us  directly before initiating these returns, as otherwise the return may be cancelled. Please do not ship the book until you’ve received confirmation from us. If we accepts your request, and if the book is returned in the same condition you received it in, you’ll be refunded the price of the book (not including original or return shipping charges).

How to Initiate a Return:

Click here for instructions on initiating a return and tracking it online. Universal Books online will also keep you updated throughout the process by e-mail.

Return shipping is calculated as equal to original shipping costs.

Your refund will be processed to your credit card or bank accountonce the bookseller receives the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled.

 

  • Free Shipping within Lucknow area.
  • Online support +91-522-2625894, +91-522-3919708
  • Email us at support@universalbooksellsers.in

Location

Address: 82, Hazratganj, Lucknow - 226001

Tele. : 2625894, 3919708 Mob. : +91 9838204366

 

1/10, Vivek Khand, Lohia Path (Below Fly Over) (Next to VLCC and Mithaiwala Chauraha), Gomti Nagar, Lucknow-10 Tele. : 0522-3234057